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a. What if I’m not completely satisfied with the purchase?

If you are not completely happy with your purchase — you can exchange it for another item within 30 days of your purchase or return it for a store credit. Your item must be in original condition and have all tags in place. Original receipt must accompany the item. Shipping fees are not refundable.

b. Are your products safe for children’s use?

Every effort is made to make sure only safe product are being introduced to our customers. Most of the manufacturers have lines of puppets especially designed for little children. If you need help with choosing a puppets for an infant or toddler — contact us at 800-443-4463.

c. Do you gift wrap, enclose a greeting card?

We provide this service for our customers for an additional charge. It usually adds an extra $ 3–4 per order. Inquire for more details.

d. Do you drop ship?

Yes, we have this service as well

e. Do you offer discounts for purchases made by libraries, schools, kindergartens, religious and non-profit institutions?

Yes we do. Your discount depends on the volume of the order. For an exact quotation — contact us directly.

f. Do you share your customer’s database with other companies? Do you sell your mailing list?

We respect the privacy of our customers and never offer such information for anybody’s use. Your shopping with us is totally secure.